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Job Title
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Head, IT Operations
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Company
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OQ8
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Function
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IDS – IT Operations
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Location
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Oman (Muscat)
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Budget control
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*OPEX and/or CAPEX and/or Revenue amount as relevant*
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Reporting to
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VP, IDS & Facility
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Direct reports
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2
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Job Purpose:
Lead and manage the team and activities for IT Operations at OQ8, under delegated authority from VP, IDS & Facility as owner of IT Operations standards & solutions for OQ8, through:
- Lead the Help Desk and End User Support
- Lead the IT Service Management
- Lead the IT Infrastructure & Cloud
- Lead IT Back office & Demand
- Lead SAP support services
The position will act in accordance with the OQ8’s Mission, Vision, Values & Strategies, as well as, policies, guidelines and standards, supported by an IT Technology platform, HSE standards, Omani’s government & other legal justifications, and best international practices in consonance with national objectives.
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Main Accountabilities:
- Manage day-to-day IT operation services
- Ensure that transitioned services have been developed to meet Operational and Service Level Requirements
- Monitor, measure, report and review current performance of services and components in the enterprise IDS environment and ensure IDS capacity meets business needs
- Maintain a single source of consistent information on all IDS services delivered to the business Units / functions (active and dormant services)
- Plan, direct and coordinate operations of the Service Desk and End User Support for OQ8
- Assess and evaluate change requests and ensure proposed changes are implemented with minimum disruption of services being delivered
- Plan and oversee the successful roll-out of IDS service changes into the live environment
- Ensure Configuration Items are identified, accounted, reported, verified and audited.
- Manage and support live application & database technical environment on a day-to-day basis
- Implementation, operational management and ownership of all technical security areas
- Enforce information security procedures & compliance across IT systems & services
- Ensure that practices and procedures are in place to recover technology infrastructure in the event of a disaster
- Oversee the successful roll-out of IT operations projects
- Manage service providers and monitor SLA compliance to ensure effective service delivery and timely resolution of operational issues.
- Prepare and present regular IDS performance reports covering service levels, incidents, capacity, risks, and improvement actions.
- Manage IDS demand, portfolio planning, and technology roadmap execution in alignment with business priorities and enterprise architecture.
- Oversee IDS back-office operations, budget management, procurement, contracts, and financial governance.
- Oversaw daily SAP operations, addressing system issues promptly to minimize business disruption
- Lead and govern SAP support services to ensure reliable, secure and business-aligned service delivery.
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Key interactions
Internal: all OQ8 Functions
External: Staffing specialized Contractors, Vendors & Suppliers
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Notable working conditions: office-based environment with intensive computer screen use and occasional visits to operational sites.
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Education requirements
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Bachelor’s degree in IT, computer science, Engineering or relent field.
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Background and experience
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Competencies and skills
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- 14 years of relevant experience
- Experience in IT Operations (systems analysis, networks, Data Centre, IPT, MS, platforms, tools and technologies relevant to infrastructure development inclusive of 5 years’ experience in a similar IT environment within a large industrial organization, preferably in the Oil and Gas industry)
- Experience of leading cross functional teams delivering IT service and managing IT service
- Experience of working with multiple third-party vendors
- Preferred certifications: Industry certification in IT infrastructure (e.g. CCNP, AWS, CompTIA, DCDC, MCSE, etc.), IT Service Management (e.g. ITIL, etc.)
- Proven experience in managing SAP application support, IT service delivery, demand management, project portfolios, and vendor-managed services.
- Strong experience in budgeting, procurement, contract management, and governance within a complex enterprise environment.
- Exposure to SAP S/4HANA, SAP SuccessFactors, SAP Fiori, SAP BTP/CPI, and enterprise application ecosystems is highly desirable.
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Soft & Leadership:
- People Leadership / People Management
- Effective communication and interpersonal skills
- A highly analytical and strategic thinker
- Ability to manage and direct activities of others in a multi-project environment
- Ability to build, maintain and extend relationships across the organization
- A strong entrepreneurial flair and commercial acumen
- Ability to perform business and process analysis
- Understanding and experience in administration of large scale networks
- Excellent problem-solving, Analytical and organisational skills
Technical:
- Proficiency in M/S Office.
- Projects management
- QA / QC Knowledge.
- Contract Administration (Development / Review).
- Structured System Analysis, System Design
- HP networks, Cisco networks.
- Strong knowledge of Data Centre & advanced technical infrastructure skills
- Excellent Project management skills
- Working knowledge of best practices in information technology management and ability to work to a high degree of accuracy
- SAP AMS Vendor Management & SLA Governance
- Budget Planning, Financial Control & Cost Management
- Procurement, Contract & Commercial Management
- Demand Management & Portfolio Governance
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